Digital Literacy is a process. It includes identifying a prospective user’s value proposition and overcoming barriers, concerns, and misconceptions about accessing the Internet, teaching computer and Internet skills, educating the user about Internet safety, providing those applications and websites that make use of the Internet relevant to the user, technical support, and of course, broadband connectivity. Some NGOs reinforce a new users’ value proposition during each training session, allowing the last 10 minutes of each hour training session to discuss what is important to the new user and thereby reinforcing the importance of broadband, digital literacy, and the Internet.
